XMTrading (XM) is one of the most well-known overseas FX companies, popular among Japanese users for its safety. This article provides a thorough explanation of real user reviews, bonuses, reputation, advantages, disadvantages, and actual trading information. XMTrading is one of the most well-known FX companies in the world. It boasts a large user base and is said to have the largest number of users in the world. Where is XMTrading’s headquarters located, and what licenses does it hold? This article explores these points.
- XMtrading
- XM basic information and features
- The reality of XMTrading withdrawal refusals and countermeasures
- Thorough analysis of XM’s reputation and reviews
- XM is safe and reliable
- XM Bonus System and Campaigns
- XM trading conditions and comparison with other companies
- XM Account Types and Their Features
- XM deposit and withdrawal methods
- XM Troubles and Solutions
- XM Tax and Tax Return
- XMTrading trading platform
- XM order format and server
- XMTrading’s overall rating and recommendation
- XM Support
- XM FAQ
- Opening an account is free
XMtrading
| Operating company | Tradexfin Limited Fintrade Limited |
| Head office location | Unit E, F28, Eden Plaza, Eden Island, Republic of Seychelles |
| Founding year | 2009 |
| Financial License | （FSA）SD010：Tradexfin Mauritius Financial Services Commission (FSC：)：Fintrade Limited Cyprus Securities and Exchange Commission (CySEC)：Trading Point of Financial Instruments Ltd |
| Language support | English、日本語、Malay、Thai |
| Platform | MetaTrader 4 (MT4)／MetaTrader 5 (MT5) |
| Service Countries | Over 190 countries |
| Number of users | Over 1 million accounts |
| Max Leverage | 1000x |
| Eligible products | Forex、Metal、Stocks、Equity Indices / Index CFD、Energy CFD、Commodities、Cryptocurrency |
XM basic information and features
So, let’s summarize the basic information and features of XMTrading (hereinafter referred to as “XM”) in a way that even beginners can understand. These are useful points to know before you start trading.
1️⃣ What is XM?
Official Name: XMTrading (XM)
Founded: 2009
Operating Company: Trading Point Holdings Ltd
Licenses:
Licensed by the Cyprus Securities and Exchange Commission (CySEC)
Licensed by the Australian Securities and Investments Commission (ASIC)
Registered in Saint Vincent and the Grenadines
Services:
FX (Foreign Exchange Margin Trading)
CFDs (Stock Indices, Precious Metals, Energy Products)
Trading Platforms:
MT4 (MetaTrader 4)
MT5 (MetaTrader 5)
Mobile Apps (iOS/Android)
XM is a foreign FX broker that is popular among Japanese users and offers comprehensive support in Japanese.
2️⃣ XM Features
① High leverage
- Maximum leverage: 1,000x (limits apply depending on account type and balance)
- Large trades possible even with small amounts of capital
- Caution: High leverage carries the risk of large losses as well as profits, so capital management is important.
② Zero-cut system
- Even if your account balance goes negative, it will reset to zero without a margin call.
- Even beginners can avoid the risk of losing more than their own capital.
Abundant bonus systems and campaigns
- Account opening bonus (risk-free trading)
- Deposit bonus (credit based on deposit amount)
- Loyalty program (points based on trading volume)
④ A wide range of trading products
| Product Category | example |
|---|---|
| Currency Pairs | Over 50 types including USD/JPY, EUR/USD, GBP/JPY, etc. |
| stock index | Nikkei 225, Dow Jones Industrial Average, S&P 500, etc. |
| Precious metals | Gold, silver, platinum |
| Energy | Crude oil and natural gas |
| Share CFDs | Major US companies, ETFs, etc. |
⑤ Transaction cost spread
- Standard Account: Variable Spreads
- Zero Account: Low Spreads (Commissions Apply)
- Also suitable for scalping and day trading
⑥ Support system
- Live chat and email support available in Japanese
- Official website and FAQs are also available in Japanese
- Easy to contact if you encounter any issues
3️⃣ XM Account Types (Overview)
| Account Type | Features |
|---|---|
| Micro Account | For small transactions, trading in units of 0.01 lots is possible |
| Standard Account | For general trading, bonuses applicable |
| Zero Account | Low spreads but trading fees, suitable for scalping |
| KIWAMI Account (New) | Specializing in high-speed trading and low costs (for limited users) |
4️⃣ Advantages and disadvantages of XM
merit
- Easy to start with a small amount (Micro Account)
- Abundant bonuses and campaigns
- Zero-cut system means no margin calls
- Comprehensive Japanese support
Disadvantages
- Because it is an overseas FX platform, it is not subject to regulation by the Japanese Financial Services Agency.
- High risk of loss due to high leverage.
- Withdrawals and deposits may take some time to process.
5️⃣ XMが向いている人
- Forex beginners who want to start with a small amount
- Forex traders who want to take advantage of the high leverage available only with overseas FX
- Forex traders who want to trade efficiently using bonuses
- Forex traders who want to use overseas FX with peace of mind with Japanese support
The reality of XMTrading withdrawal refusals and countermeasures
Reports of “withdrawal refusals/withdrawal problems” with XMTrading (hereinafter “XM”) are not uncommon – however, a certain number of people believe that most of these cases are due to “misunderstandings or rule violations.” Below, we will organize “reported actual situations,” “common causes,” and “measures for successful withdrawals.” This analysis is based solely on “publicly available information and reviews,” but we hope it will be helpful.
✅ Actual reported cases
- One user claims that “despite making a profit, when I applied for a withdrawal, my account was frozen on the grounds of ‘arbitrage’ and my withdrawal was denied.”
- There are also many complaints such as “Even though I submitted deposit and withdrawal records and identification documents, refunds/withdrawals have been stalled for an extended period of time,” and “No matter how many times I contact support, they keep asking for the same documents and no real solution is ever found.”
- On the other hand, there are also many reports of “successful withdrawals” such as “I was able to withdraw my previous deposits without any issues by refunding them” or “transferring my profits to my bank account.”
In other words, some users have reported that they were unable to withdraw funds or encountered problems, so it cannot be said that withdrawals will always be rejected – however, the reality is that there are reports of certain risks/things to be aware of.
⚠️ Main causes of withdrawal refusals and problems (including XM rules and specifications)
Based on surveys and user reports, the most common reasons for withdrawals being “unable to withdraw,” “rejected,” or “delayed” are as follows:
| Cause/reason | Content |
|---|---|
| Deposit and withdrawal methods do not match | If you deposit funds using a card/wallet, but then try to withdraw funds via bank transfer, your request may be rejected or delayed. |
| I specified a card/wallet for withdrawing profits | At XM, withdrawal of profits is basically only permitted via bank transfer, and cannot be made via card or wallet. |
| Margin maintenance rate/margin balance falls below the standard after withdrawal | If you request a withdrawal while holding a position and your account’s margin maintenance ratio falls below a certain threshold after the withdrawal, your request may be rejected. |
| Suspected of violating the terms and conditions (hedge trading, fraudulent acquisition of bonuses, arbitrage, etc.) | XM prohibits certain trading methods (e.g. arbitrage, fraudulent use of bonuses, etc.), and if the management determines that a violation of the rules has occurred, they may confiscate profits or refuse to withdraw funds. |
| Incomplete or incomplete identity verification | Withdrawals may be withheld or rejected if there are any errors in the identification or address verification documents submitted, or if the bank information does not match. |
| The receiving bank (domestic or destination bank) does not accept international remittances/does not support SWIFT | Banks (or online banks) that do not accept remittances from overseas FX may not be able to receive withdrawals. |
✅ “Correct responses and measures” to avoid withdrawal problems at XM
If you use XM, you can significantly reduce the chances of trouble by thoroughly following the “pre-withdrawal checks and procedures” below.
Match your deposit and withdrawal methods.
For example, credit card deposit → card withdrawal (refund).
However, if you make a profit, you should choose bank transfer.
Use a bank account that can handle bank transfers.
Choose a bank that supports SWIFT and has a track record of accepting international transfers. Some online banks and banks may not accept international transfers.
Confirm your bank’s ability to accept international transfers before withdrawing.
Manage your positions and check your margin maintenance ratio.
Avoid large withdrawals while holding positions → Check your margin maintenance ratio after withdrawal.
Accurately register your identity and bank information.
Make sure your bank account name, address, and registration information match those of XM.
Submit required documents (ID, address, etc.) clearly and in official formats.
Follow the terms and trading rules.
Avoid prohibited activities such as double bonus acquisition, hedging, and arbitrage.
In particular, avoid hedging across multiple accounts, abusing campaigns, and violating bonus terms.
Test withdrawals with small amounts first.
Rather than attempting a large initial withdrawal, first check the normal flow of deposits and withdrawals with a small amount.
After requesting a withdrawal, save your bankbook records, transfer details, etc.
Keep evidence of when and how you requested the withdrawal, such as transfer details, emails from XM, and screenshots.
Thorough analysis of XM’s reputation and reviews
Below, we have compiled a fact-based summary of the reputation and reviews of XMTrading (XM), including both positive and negative aspects, highlighting the most frequently mentioned recent information. This information is based on online reviews and research on multiple comparison sites. Please use it as a reference for your investment decisions.
✅ XM’s positive reputation and strengths (points often mentioned in reviews)
・Stability and reliability of trading environment and services
- Many reviews point out that the platform (MT4/MT5) is stable, execution (order execution) is highly accurate and smooth, and support is relatively good.
- Compared to other overseas FX brokers, there are not as many negative reviews citing withdrawal refusals or unauthorized freezing – one comparison site describes them as having “few negative reviews.”
- As an overseas FX broker, they have a long history of operation, and they have acquired licenses and maintain separate fund management, earning them a solid reputation for safety and reliability.
・Flexibility that makes it easy for even small amounts of capital/beginners to get started
- The small minimum trading unit and the ability to trade with small amounts are well-received, and many say it is suitable for people with small capital and FX beginners.
- The high maximum leverage means you can take large positions with a small amount of capital, making it a benefit for people who want to use their funds efficiently.
- The company has a well-established bonus system and campaigns, and is said to have low hurdles for depositing money and opening an account, as well as a sense of value.
Ease of use and wide range of services
- The platform supports a wide range of financial products, including not only FX but also stock indices, precious metals, and commodities, and is praised for its diversity of trading targets.
- It has Japanese-language support and information content aimed at Japanese people, and has been praised as a reliable overseas FX platform.
- It also offers a points reward system (loyalty program) for repeat traders, with some saying that “the more you trade, the more benefits you receive.”
⚠️ XM’s negative reputation and points that are likely to be criticized (points that are noted in reviews)
・Dissatisfaction with spreads and costs
- Some users have pointed out that “the spreads (equivalent to commission fees) are wide” and “the execution costs are higher than other companies.”
- Frequent traders and those who prioritize scalping say the costs are a problem.
・High leverage and high risk
- Because the leverage is high, it is easy for losses to increase as well as profits, and warnings such as “careless fund management can result in huge losses in an instant” are often seen. This is not unique to XM, but is the fate of high leverage.
- It has also been pointed out that there is a risk of “accidentally depositing/trading too much due to bonuses and campaigns, and becoming careless with fund management,” which is a personal risk.
・Opinions that “it’s not omnipotent” and “it’s not perfect”
- Some reviews have pointed out issues such as “inconvenient operation interface,” “usability of the mobile app,” and “occasional order slippage.”
- Furthermore, some have pointed out limitations in the structural safety of the service, saying, “As it is an overseas broker, there is no guarantee from the Japanese Financial Services Agency,” and “it is not a fiduciary service.”
・Varied reviews and mixed opinions
- While the service receives high ratings on review sites, there are also a fair number of one-star reviews and negative comments claiming to have been “scammed” or “unfairly treated.” For example, some reviews state, “My deposit wasn’t reflected,” “I requested a withdrawal but the money never arrived,” and “I suffered unintended losses due to slippage.”
- As a result, there is no guarantee that the service is “safe for everyone” or “guaranteed to make a profit,” and traders are strongly expected to “keep a close eye on how they operate and manage their funds.”
XM is safe and reliable
Below, we will summarize the “safety and reliability” of XMTrading (XM) from both the perspective of its strengths (reasons why it is trustworthy) and the limitations/concerns that should be noted. We will base our judgment on as much objective information and public data as possible.
✅ XM’s safety and reliability – Strengths and good points
Has a financial license and segregation system
- XM holds multiple international financial licenses and is often regarded as a company that is “relatively well regulated” among overseas FX brokers.
- XM also employs a “segregated management” system that separates customer funds from company operating funds. This reduces the risk of customer funds being diverted into company funds even in the unlikely event that the operating company goes bankrupt.
- This management system is highly rated for providing a safety net against the worst-case scenario of “deposited funds being used for company operations.”
Risk control mechanisms such as a zero-cut system without margin calls
- XM has adopted a “zero-cut system,” which means that even if your account balance goes into the negative due to sudden market fluctuations, you will not be required to take on additional debt (margin calls). This essentially avoids the risk of taking on debt beyond your current funds.
- FX and CFD trading tend to be high-risk/high-return, but with this protection system in place, the peace of mind that “even in the worst case scenario, you will be able to avoid debt” is a major advantage compared to other overseas brokers.
A proven track record of transparency and fairness in execution and a good trading environment
- XM employs NDD (STP/ECN) trading, not over-the-counter (DD) trading, where the broker takes a position opposite the user. In theory, there is no conflict of interest between the user and the broker, making unfair trading manipulation unlikely.
- In fact, many users cite “no requotes, no slippage, and smooth order execution” as factors that make up a “trustworthy trading environment.”
- In addition, with a large customer base and a long track record of operating globally, the fact that “the service has been maintained for a long time” is also cited as evidence of reliability.
⚠️ XM’s Safety and Reliability – Limitations and Concerns
However, while many people rate it as “safe and reliable,” some also point out that it has limitations and points to be aware of, such as the following:
Legal protection systems (trust protection, etc.) are not as strict as domestic FX
- It has been pointed out that although XM employs segregated management, it is not required to provide strong legal guarantees such as “trust protection” (the system differs from the equivalent guarantees offered by domestic FX).
- In other words, in the unlikely event that the company were to commit serious fraud or go bankrupt, it should be recognized that the situation is “somewhat uncertain” compared to domestic financial institutions and domestic FX brokers, which have strong institutional guarantees.
There are restrictions on withdrawal rules and costs.
- XM has rules that require withdrawals to be made via the same channel as deposits, and profit withdrawals can only be made by bank transfer. In some cases, there are restrictions on withdrawal conditions, such as fees, which have left some users dissatisfied.
- Some reviews have stated that spreads and other trading costs are wider/more expensive than domestic FX. Cost management is important when engaging in high-frequency trading (such as scalping).
Structure that is not covered by domestic financial authorities
- XM is not licensed by the Japanese Financial Services Agency (or any other regulatory authority in Japan), but is instead regulated overseas. This means that it is not protected by Japanese laws and systems. You must understand this before using it.
- In addition, there are points to keep in mind that are unique to overseas FX, such as exchange rate risk, tax treatment, and differences in regulations/systems, which are different from those of domestic FX brokers. Misunderstanding these could mean you end up suffering disadvantages without understanding the system.
XM Bonus System and Campaigns
We’ve compiled a summary of XM’s (XM) bonus system and campaigns, including the main details, mechanisms, and points to note, along with the latest information as of 2026. We hope this will be helpful when considering whether to take advantage of a bonus.
Below are the main types of bonuses and campaigns offered by XM.
| Bonus/Campaign Name | Contents and Mechanisms |
|---|---|
| Account Opening Bonus (Welcome/No-Deposit Bonus) | If you open a new real account and complete identity verification, you will be given a certain amount of “bonus credits (margin)” just by registering. You can experience real trading without making a deposit. |
| Deposit Bonus | Every time you deposit money into your account, you will receive a bonus based on the amount of the deposit. For example, a tiered bonus system has recently been introduced: 100% of the deposit amount (up to a certain limit) + 20% thereafter. |
| Limited-time promotions (seasonal/anniversary campaigns) | There are times when more generous bonuses and special campaigns than usual are offered at times such as the New Year holidays, summer, Christmas, anniversaries, etc. (e.g. Christmas deposit bonuses, anniversary campaigns, etc.). |
| Loyalty Program/Points System | A system that awards points and benefits to frequent traders according to trading volume. Incentives for those who trade a lot and for a long time. |
| Friend Referral Program | A referral bonus system where you can receive rewards by introducing acquaintances and friends. There may be conditions such as the referral meeting certain conditions. |
| Trade contests/campaign-type rewards | Limited-time trading volume contests and promotions give you the opportunity to win cash prizes and bonuses. |
✅ Bonus features and benefits
- Experience real trading with no deposit required: With the account opening bonus, you can practice in a real trading environment even with zero capital.
- Make effective use of your deposit: Using the deposit bonus increases your effective margin, increasing the opportunity to take large positions with little capital.
- Get even more value with campaigns: High bonuses are distributed regularly for limited periods, which can be extremely cost-effective depending on the timing.
- Benefits for long-term, frequent traders: Additional benefits for continued trading and referrals, such as a loyalty system and friend referrals.
- Low barrier for beginners: Even if you’re new to FX, you can “test out” the environment with a small amount and low risk.
⚠️ Notes and restrictions when using bonuses
However, bonuses come with rules, restrictions, and precautions, so it’s important to understand them well when using them.
- Bonus credit itself cannot be withdrawn — it is merely funds that can be used as margin. The bonus itself cannot be withdrawn as cash.
- Conditions for receiving the bonus apply — for example, identity verification must be completed, account activation must be completed, after deposit, during a campaign period, etc. If the conditions are not met, the bonus may not be received or may be invalid.
- Withdrawals from a bonus account may result in the loss of the bonus — if you are using bonus margin, be careful when handling it.
- Deposit bonuses may be limited to certain account types — for example, only standard and micro accounts.
- Bonuses should only be used as a “supplement” — do not rely too much on bonuses, and you need to carefully manage your funds and risks.
🔎 Examples of recent major campaigns
- “15th Anniversary Campaign” — Open a new account and receive a ¥15,000 bonus + preferential loyalty status.
- “Christmas Deposit Bonus Campaign” — A major promotion where you can earn bonuses worth up to $25,000 depending on your deposit and trading volume.
- Standard Deposit Bonus System — 100% of your deposit (up to a cap) + a 20% tiered bonus thereafter.
🎯 How to make the most of your bonus: Recommended ways to use it
- First-time XM users → Experience risk-free trading with an account opening bonus and no deposit required.
- Looking to start trading with a small amount of capital → Maximize your margin with a deposit bonus.
- Current campaign → Check the terms and period and aim for a limited-time bonus.
- Large trading volume or long-term use → Consider the loyalty program and friend referrals.
XM trading conditions and comparison with other companies
We will summarize the trading conditions of XMTrading (XM) and explain their features when compared to other FX/overseas FX brokers. We will also include not only the benefits but also “points to be aware of when comparing.”
🔎 XM’s main trading conditions
| Item | Content |
|---|---|
| Maximum Leverage | Up to 1,000 times (However, there are gradual limits depending on the margin balance) |
| Account Type | Standard, Micro, Zero, and recently “KIWAMI” account, etc. You can choose the account depending on your trading style and the factors you prioritize. |
| Spread | It depends on the account type and currency pair, but for example, in Standard, it can be around 1.6 pips for USD/JPY. |
| Transaction fees | There are no commissions for standard/micro accounts. However, with the Zero account, the spread is narrower but a round-trip commission (separate per lot) is charged. |
| Minimum deposit amount and minimum trading unit | You can start with a small amount — relatively low entry level (depending on account type) |
| Number of products/brands handled | In addition to FX currency pairs, there are a wide variety of products including precious metals, stock indexes, CFDs, etc. An environment that makes it easy to diversify and trade multiple products. |
| Risk Control System | Adopting a “zero cut system” with no margin calls, limiting capital downside risk in the event of sudden changes. |
✅ XM’s “Strengths/Advantages compared to other companies”
- High leverage: Up to 1,000x is attractive for taking “large positions” with small amounts of capital. This is particularly advantageous for beginners and casual users with small capital.
- Flexible account types: Choose from Standard, Zero, or KIWAMI depending on your trading style (small amounts, medium- to long-term, scalping, etc.) and objectives.
- Extensive product lineup: Diversify your investments across multiple assets, including not only foreign exchange but also stock indices and precious metals.
- Peace of mind with a zero-cut system: No margin calls are required even if you incur losses due to sudden market fluctuations. The fact that you are unlikely to incur liabilities greater than your capital gives it an advantage over other companies in terms of risk management.
- Trading possible with small amounts: Relatively low minimum deposits and lot sizes make it ideal for “trying it out” and “practicing and gaining experience with small amounts.”
⚠️ XM’s “Weaknesses and points to note compared to other companies”
- Slightly wide spreads/high trading costs: Standard accounts, in particular, offer USD/JPY at 1.6 pips—costs can be high for short-term trading or scalping.
- Zero accounts incur additional fees: Even with tight spreads, round-trip fees incur substantial costs, so “cheap” does not necessarily mean “cost savings.”
- Compared to domestic FX brokers, costs and security are also lower: Looking at spreads and costs alone, the tight spreads and regulated security of domestic FX may be inferior.
- Cost comparisons must take bonuses and other benefits into account: XM offers significant benefits, such as a bonus system, so a simple spread comparison alone is not enough. Depending on your trading style and capital size, it may be at a disadvantage.
- High leverage is a double-edged sword: While it offers the potential for large profits, it also increases risk—capital management, stop-loss management, and risk management are essential.
🔄 Points to consider when comparing with other companies
According to my research, there are differences in specifications compared to overseas brokers such as Exness.
| Comparison axis | XM Features | Trends of other companies (e.g. Exness) |
|---|---|---|
| Leverage | Up to 1,000 times (margin requirements apply) | Unlimited and very high leverage plans available |
| Spreads / Commissions | Standard is wide / Low spreads + commissions for Zero etc. | There are also accounts with lower spreads and lower fees. |
| Number of stocks handled | Many (currency pairs, commodities, indices, etc.) | Each broker has different strengths — emphasis on currency pairs, emphasis on CFDs, etc. |
| Bonus Campaign | Various account opening bonuses, deposit bonuses, campaigns, etc. | Some companies offer small or no bonuses (a disadvantage for those who prioritize conditions) |
| Stability and reliability of the system | Long-term track record, zero-cut system supported | Long-term track record, zero-cut system supported |
XM Account Types and Their Features
We will explain XMTrading (XM)’s “account types” and their respective characteristics in an easy-to-understand manner. This will help beginners to advanced traders choose the account that best suits their trading style.
📄 XM Account Types
XM offers four main types of real accounts:
| Account Type Name | overview |
|---|---|
| Micro Account | For small-lot transactions |
| Standard Account | Standard account for general FX and CFD trading |
| KIWAMI account | An account that aims for flexible trading while keeping trading costs low |
| Zero Account | Account for scalping/short-term trading with minimum spreads and cost focus |
✅ Features of each account type
Micro Account
- The minimum deposit is low — you can start with just $5 (a small amount).
- One lot = 1,000 units (1/100 of a standard account), so you can trade small positions. Ideal for beginners looking to reduce risk.
- Leverage is the maximum, just like other exchanges (high leverage is easy to use under specified conditions).
- Trade with no fees. Ideal for those who want to try FX with a small amount or get familiar with it first.
👉 Suitable for: those with no experience in FX, those who want to practice with small investments, and those who want to reduce risk
Standard Account
- Standard lot size is 1 lot = 100,000 units. Suitable for general FX/CFD trading.
- Minimum trade size is 0.01 lots, relatively flexible.
- Leverage supported (conditions apply), no commission, standard spreads. Balanced account.
- This account type is likely to be eligible for bonuses and promotions — the safest choice if you’re using XM for the first time.
👉 Suitable for: intermediate to advanced traders, those who want to make stable trades, those who want to take advantage of bonuses
KIWAMI account
- A relatively new account type. For those seeking a flexible trading style while keeping trading costs low.
- 1 lot = 100,000 units (same as Standard), with a minimum trade of 0.01 lots.
- No commissions. Additionally, spreads are significantly narrower than other standard types, emphasizing cost efficiency.
- Some stocks may be “swap-free (or have reduced swap burden).” Overnight carryover is also easy to consider. Account
👉 Suitable for: those who want to reduce swap burden, mid- to long-term traders, and those who are cost-conscious
Zero Account
- Minimal spreads (theoretically, 0.0 pips) — Ideal for short-term trading, scalping, and cost-conscious traders.
- However, since fees (commissions) are charged for each trade, you need to consider total costs, not just spreads.
- Leverage may be slightly lower than other accounts (often with conditions, such as 500x).
- Especially suited to those considering short-term, frequent trading (scalping, day trading).
👉 Suitable for: those who want to do short-term trading, scalping, and high-frequency trading
⚠️ Things to consider when choosing an account type
- Once opened, the account type may not be able to be changed → If you want to trade with a different type, you will need to open an “additional account.”
- Accounts are suitable for different trading styles → For example, Zero/KIWAMI is for scalping, Standard/KIWAMI for long-term trading, and Micro is for beginners.
- Look carefully at the balance between fees, spreads, and swaps → It is important to decide based on the “total cost” which includes not only the spread but also the presence or absence of fees and swaps.
- Choose based on capital size and risk tolerance → Micro is suitable for small amounts, Standard/KIWAMI if you have a fairly large amount of capital, and Zero if you have experience and the ability to manage funds.
XM deposit and withdrawal methods
We will organize the deposit/withdrawal methods available at XMTrading (hereinafter referred to as “XM”), as well as their features and points to note, based on information.
💴 XM Deposit Methods
XM offers multiple deposit methods, allowing you to choose the one that best suits your purpose, timing, and ease of use.
✅ Main deposit methods and features
| Deposit Methods | Minimum deposit amount/conditions etc. | Reflection time, fees, etc. |
|---|---|---|
| Local Bank Transfer | Approximately 10,000 yen (per session) | After remittance, the funds will be reflected in your account within 30 minutes to an hour (during banking hours). |
| Credit card/debit card (VISA, JCB, etc.) | It depends on the card, but it is possible to withdraw a relatively small amount (e.g., from 500 yen) | It is often reflected immediately, which is convenient when you want to trade immediately. |
| Online wallet (e.g. bitwallet, BXONE, STICPAY, etc.) | They are often available for relatively low prices, starting from 500 yen. | In many cases, the funds are reflected in your account immediately (in real time) after you make a deposit. |
🎯 特徴と使い分けの目安
- Want to start trading instantly or test a small amount? → “Credit Card” or “Online Wallet”
- Preference for stability and bank transfer → “Domestic Bank Transfer”
💡 Deposit fees are generally free, and funds are reflected relatively quickly.
💸 XM Withdrawal Methods and Rules
There are multiple withdrawal methods available at XM. However, please note that there are rules based on “deposit method x withdrawal method x type of profit.”
✅ Main withdrawal methods
| Withdrawal Methods | Features, fees, estimated remittance, etc. |
|---|---|
| Domestic bank transfer | This method is generally used for withdrawals including profits. XM processes within 24 hours of application → The funds arrive at your bank within 2 to 5 business days. There are usually no fees. However, if the withdrawal amount is small (e.g., less than 400,000 yen), settlement agency fees may be charged. |
| Credit/debit card (VISA, etc.) | Withdrawals are possible in the form of a refund of the deposit. However, profits must be withdrawn by bank transfer. There is no withdrawal fee. |
| Online wallet (bitwallet, BXONE, etc.) | Withdrawals can be made by refunding the funds to the wallet used for deposit. This is also free of charge, and in many cases the funds are returned relatively quickly. |
⚠️ Important rules when withdrawing money
- Profit withdrawals can only be made via domestic bank transfer — Even if you deposited via card or wallet, bank transfer is the default method for withdrawing trading profits.
- Withdrawals of deposited amounts will be made via the same method as the deposit — for example, if you deposited via credit card, the amount will be refunded to the card first.
- Withdrawal amounts and methods have set priorities — If you use multiple deposit methods, there are rules regarding which route withdrawals will be made via, so be sure to keep track of your deposit method history.
📝 Points to note when depositing and withdrawing funds
- When choosing a deposit method, consider which methods you can withdraw (or will receive a refund) later. Be aware that withdrawal options are limited, especially when you make a profit.
- When withdrawing small amounts (e.g., less than 400,000 yen), you may be charged a settlement agency fee or other processing fees.
- If using an online wallet, be sure to also check the wallet’s specifications (e.g., whether it’s possible to transfer funds to domestic banks, fees, etc.).
- When withdrawing via bank transfer, make sure the destination bank supports SWIFT codes—XM has reported cases where withdrawals are not possible from some banks (especially online banks).
XM Troubles and Solutions
We will summarize common problems with XMTrading (XM) and how to solve them. Whether you are a beginner or an advanced Forex trader, it is good to know about them.
1️⃣ Account opening and identity verification issues
Main Problems
Unable to upload ID documents
Unable to transact because “account verification is not complete”
Uploaded documents are rejected
Solutions
Submit required documents in the correct format (jpg, png, pdf, etc.)
Use valid photo ID and address verification documents
If the documents are unclear, resubmit clearer photos
Contact support via chat or email (available in Japanese)
2️⃣ Deposit/withdrawal-related issues
Main Problems
Deposits are not reflected in my account
Withdrawals are slow or rejected
Credit card deposit refunds are not reflected
Profits cannot be withdrawn
Solutions
Check the deposit and withdrawal rules:
Withdrawals of the deposited amount will be refunded to the “deposit method”
Profits can only be withdrawn by bank transfer
Keep a record of your ID number and details when requesting a deposit or withdrawal
XM usually processes delayed payments within 24 hours, but it may take several business days
If the issue persists, contact support to check the situation
3️⃣ Transaction-related issues
Main Problems
Slow execution, slippage, frequent requotes
Order rejections
Losses ballooned due to high leverage
Solutions
Execution problems:
Check your network environment and server status
Check that your MT4/MT5 server settings are correct
Beware of widening spreads when scalping or placing limit orders
Order rejections:
Possible reasons include insufficient margin, position restrictions, or outside trading hours
Loss risk:
Thorough risk management (stop losses, lot management) when trading with high leverage
4️⃣ Bonus/campaign-related issues
Main Issues
Bonus not reflected
Unable to withdraw funds after trading using bonus funds
Solution
Check the bonus eligibility requirements:
Identity verification completed
Eligible account type
Campaign period in progress
If you have a bonus balance, you must meet certain conditions (such as trading volume) before you can withdraw funds.
5️⃣ Support and communication issues
Main Issues
Slow Responses to Emails and Chat
The Problem is Complex and Cannot be Solved in One Go
Solution
XM offers live chat and email support in Japanese.
For smoother support, contact us by providing your account number and the details of the problem.
Live chat is effective in emergencies, while email is effective for documented records.
XM Tax and Tax Return
We will explain the taxes and tax returns related to profits earned from XMTrading (XM) in a way that even beginners can understand.
1️⃣ Types of taxes on profits at XM
If a resident of Japan trades FX or CFDs with XM, the profits will be treated as miscellaneous income.
| Tax classification | Content | Tax rates and features |
|---|---|---|
| Miscellaneous income (comprehensive taxation) | Profit from Forex and CFD trading with XM | Progressive taxation of income tax + resident tax (5-45% depending on taxable income + 10% resident tax) (National Tax Agency) |
| Separate taxation | In principle, separate taxation of 20.315% is applied to “futures trading (over-the-counter FX)” by domestic FX companies | XM is not eligible as it is treated as an overseas broker. |
⚠️ Important: XM is an overseas FX broker, so the “separate taxation on domestic FX (20.315%)” does not apply. All income is treated as miscellaneous income.
2️⃣ When you need to file a tax return
- If your annual profit exceeds ¥200,000, you must file a tax return (if you are a salaried worker, your non-salary income exceeds ¥200,000).
- If you have an annual loss: You cannot offset losses against miscellaneous income (you cannot offset losses against other income).
- If you have expenses: You can deduct transaction fees and communication costs.
Point
- Profits from overseas FX trading are calculated as “income separate from salary income.”
- Losses cannot be carried forward to the following year (the loss carryover system like that for domestic FX trading does not apply).
3️⃣ How taxes are calculated
Calculate annual profit
Add up your XM account’s annual profit and loss (profit – loss)
Subtract necessary expenses
Trading fees, communication fees, chart software usage fees, etc.
Apply tax rates based on taxable income
Income tax: Progressive tax rate of 5-45%
Resident tax: Flat rate of 10%
Submit your tax return
Enter profits and expenses in the “Miscellaneous Income” section
Keep your overseas FX trading history as an attachment for added security
4️⃣ Documents and preparations required for filing
- XM account trading history and profit/loss report (to prove annual profit/loss)
- Deposit/withdrawal history (to prove necessary expenses and personal funds)
- Expense receipts and details (chart software, communication fees, etc.)
- My Number and identification documents (if submitting to the tax office)
5️⃣ Important points to note
Profits from overseas FX transactions must be reported on a tax return.
Unlike domestic FX transactions, tax is not withheld, so you must report them yourself.
Losses cannot be carried forward.
Since losses cannot be carried forward to the next year with overseas FX transactions, be aware of the fiscal year in which your profits and losses were recorded.
Tax rates may increase.
Because miscellaneous income is taxed progressively, those with high salaries may see their tax rate increase by as much as 55%.
Keep proof of overseas remittances.
Since XM is an overseas broker, be sure to keep documentation proving your profits and withdrawals.
XMTrading trading platform
We will explain the XMTrading (XM) trading platform, including what you can use, its features, and how to choose it. This will be useful as basic information when trading with XM.
✅ Trading platforms available at XM
XM offers the following trading platforms:
| Platform | overview |
|---|---|
| MetaTrader 4 (MT4) | A standard platform that has been used widely around the world. Easy to use for beginners, intermediate users, and advanced users alike. |
| MetaTrader 5 (MT5) | The next generation version of MT4. Enhanced functionality supports a wide range of instruments and advanced orders and analysis. |
| WebTrader/Browser version (Web terminal) | You can trade directly from your browser without installing any software on your PC. Ideal for those who prioritize convenience. |
| Mobile app (iOS/Android) | You can trade on your smartphone or tablet. Convenient for trading/managing on the go or in your spare time. |
| XM’s own app (supports some functions such as deposit and withdrawal management) | In addition to MT4/MT5, they also offer dedicated apps for deposits, withdrawals, and account management — perfect for those who want to do everything using just their smartphone. |
🔎 Main features and differences between MT4 and MT5
🎯 MT4 Features (Used at XM)
- It has a wide range of indicators and chart analysis tools. It specializes in technical analysis.
- It supports automated trading (EA = Expert Advisor). It has a proven track record and is a popular choice for those who want to use EAs.
- It is relatively lightweight and stable. It also supports small transactions (including micro accounts).
🚀 MT5 Features (Used at XM)
- A wide range of time frames (hourly intervals) allows for flexible chart analysis.
- A wide range of supported assets — Trade a variety of assets, including not only foreign exchange but also stock CFDs, commodities, and indices, all on one platform.
- Improved order methods and trading tools also make it suitable for complex strategies and multi-asset management.
- Improved performance makes it easy to display large numbers of charts and manage multiple windows.
⚠️ Important Notes — Compatibility etc.
- MT4 and MT5 are not compatible: You cannot log in to MT5 with your MT4 account ID, and vice versa. If you want to use both, you will need to open a separate account.
- EAs and indicators also have different specifications, so you may not be able to use MT4 ones directly on MT5.
XM order format and server
We will explain the “order format” and “server/execution method” of XMTrading (XM). This is important information that is directly related to trading strategies and risk management.
1️⃣ Order Types Available at XM
XM offers a variety of order methods using MetaTrader 4/5.
🔹 Market Execution
- Overview: An order is executed immediately at the current market price.
- Features: Execution is immediate. Also known as a market order.
- Advantages: Speedy trading is possible, and it’s less likely to miss a timing opportunity.
- Caution: Slippage (the difference between the desired price and the actual execution price) may occur.
🔹 Pending Orders
XM allows you to automatically trigger orders based on future prices. The main types are as follows:
| Order Format | explanation |
|---|---|
| Buy Limit | Set this when you want to buy at a price lower than the current price. |
| Sell Limit | Set this when you want to sell at a price higher than the current price. |
| Buy Stop | Trigger a buy order at a price higher than the current price |
| Sell Stop | Trigger a sell order at a price lower than the current price |
- Benefits: Automatically trade at your target price.
- Caution: If the price is not reached, the order will not be executed.
🔹 Stop Loss/Take Profit
- Stop Loss: Automatically closes when a set price is reached to limit losses.
- Take Profit: Automatically closes when a set price is reached to lock in profits.
At XM, these can be used in combination with limit orders and market orders, making them essential for risk management.
2️⃣ XM’s Server and Execution Method
XM’s server structure and execution method are directly linked to trading speed and transparency.
🔹 Execution method
- NDD（No Dealing Desk）：
- Advantages: XM does not perform counter-trading for clients, reducing conflicts of interest.
- As an ECN/STP broker, it allows for direct-to-market execution.
- Zero cut system: Even if your account balance becomes negative, it will be reset to zero without any margin calls.
- Reduce the risk of bankruptcy even with high leverage
🔹 Server and trading stability
- XM has servers located around the world, enabling high-speed order processing.
- XM officially states that execution speeds are typically within one second, and 99.98% of orders are executed without slippage.
- However, slippage and delays may occur temporarily during economic indicator releases or periods of heavy traffic.
🔹 Server structure key points
Dedicated MetaTrader Servers
Dedicated servers for MT4/MT5
Load balancing across multiple regions
Servers located near major financial markets for faster order execution
SSL encrypted communications
Transaction data and personal information are encrypted for security.
3️⃣ Summary of ordering format and understanding the server
- The basic order formats are market, limit, stop, stop loss, and take profit.
- XM’s servers use the NDD method, high-speed processing, and SSL encryption to provide a secure and transparent trading environment.
- Caution: Slippage may occur during economic indicators or sudden market fluctuations.
When developing a trading strategy, it is important to consider market order slippage and execution speed.
XMTrading’s overall rating and recommendation
Below is my overall rating of XMTrading (hereinafter referred to as “XM”) and the criteria for determining the level of recommendation, i.e., “Who is it recommended for/who needs to be careful?” After sorting out the advantages and disadvantages, I will indicate whether I can recommend it “conditionally.”
🔹 Strengths and good points
- Extensive Experience and a Large Number of Clients
- Since its founding in 2009, XM has been a major broker used by many traders worldwide, maintaining a stable user base and operational track record.
- Diverse Trading Conditions and Product Lineup
- In addition to currency pair FX, XM offers a wide range of CFDs, including stock indices, precious metals, and commodities. It caters to a wide range of traders, from beginners to advanced traders, and from those focused on currency trading to multi-product strategies.
- Flexible Account Types and Trading Styles
- A variety of account options are available, including those that allow for small start-ups, high leverage, generous bonuses, and spread/fee-focused options, providing a wide range of options to suit your capital size and objectives.
- Basic Fund Management System (Segregated Fund Management and Zero-Cut)
- Segregated management of client and company funds, and a zero-cut system eliminates margin calls—a system that helps to mitigate the risks of overseas FX trading to a certain extent.
- Japanese-Language Support and Information
- With a large number of Japanese users, XM offers support and guidance in Japanese, making it an easy-to-use overseas FX trading environment for Japanese traders.
Summary: If you understand the terms and conditions and use it in a way that suits you, it can be evaluated as a fairly well-balanced and user-friendly major broker among overseas FX brokers.
⚠️ Issues/Risks — Weaknesses that need to be identified
However, it’s not all good. Reviews and reports have also raised a number of points to note and concerns, such as:
- High Spreads and Trading Costs
- Many users have cited “wide spreads” and “costs that are a concern for short-term trades.” This can be particularly burdensome for scalpers and frequent traders.
- Reports of Server Congestion and Delayed Execution
- Some users have reported server slowdowns and instability during economic indicators and peak traffic, which may put time-sensitive traders at a disadvantage.
- Withdrawal Issues and Inconsistent Support
- Some reviews have complained of “withdrawal delays,” “withdrawal refusals,” and “unsatisfactory support.” While this only affects a small percentage of users, it does affect all users.
- Limited Institutional Guarantees Unique to Overseas FX
- While there is segregation management and zero-cutbacks, there is no legal protection (such as trust protection) like there is for domestic FX. It is not foolproof, and users are solely responsible for their own actions.
Summary assessment: “It is not a panacea. In particular, if you use it without understanding the limitations of costs, liquidity, and the system, there is a risk that it will not meet your expectations.”
🎯 Who is suitable/unsuitable for using XM? — Recommendation
| Trader Type/Objectives | Recommendation | reason |
|---|---|---|
| Beginners who want to try FX with a small amount of capital | ⭐⭐⭐⭐☆ | With high leverage, bonuses, and small amounts, the barrier to entry is low, making it relatively easy for beginners to get started. |
| Those aiming for medium to long-term swing/diversified investments | ⭐⭐⭐⭐☆ | Supports a wide variety of stocks and CFDs, allowing for combined management of currencies, indices, commodities, etc. |
| Those who want to improve their capital efficiency by taking advantage of bonuses and promotions | ⭐⭐⭐⭐☆ | There are deposit bonuses and campaigns available, making it easy to increase capital efficiency. |
| Leverage trader aiming for high risk and high return | ⭐⭐⭐☆☆ | Leverage and no margin calls are advantages, but caution is required regarding costs and the risk of execution delays. |
| Those who engage in scalping, ultra-short-term trading, and high-frequency trading | ⭐⭐☆☆☆ | There are concerns about spread costs and server delays, so it’s worth comparing with other brokers. |
| I want to avoid absolute risk/prioritize the peace of mind of domestic FX | ⭐☆☆☆☆ | Since it is overseas FX, it is not guaranteed by domestic systems and is not suitable for those who want to completely eliminate risk. |
XM Support
Below, we will explain XMTrading’s (XM) “support system” – its channels, content, strengths, and points to note. We hope this will be helpful in determining the ease of use and troubleshooting of XM.
XM offers multiple ways to get support. The main channels are:
| channel | Overview and Features |
|---|---|
| Live Chat | Accessible from the official XM website or member page. Communicate with support staff in real time. Convenient for urgent inquiries and operational issues. |
| Email support | You can contact support@xmtrading.com, etc. This is useful when you want to send documents, verify your identity, ask for complicated questions, or keep records. |
| Phone call (or callback) | There is an international telephone hotline available. This can be reached via a number to the head office or an international line. However, Japanese support for Japanese people is usually provided mainly via chat/email, with most support being in the form of a callback. |
| LINE Chat (Japanese) | There is also information that Japanese people can make inquiries via LINE as a means of assistance. |
| Help Center / FAQ / Support Page | There are frequently asked questions (FAQs), guides, manuals, and support pages, providing information for self-solving. |
✅ Support system and quality — Strengths and benefits
- Multilingual and multinational support: XM is a global broker, and support is available in multiple languages, with reports of support in Japanese as well.
- Quick live chat response: Many reviews state that “live chat replies were received within minutes” and “responses were immediate,” making it convenient for sudden problems.
- Email inquiries also available: Email is a reliable method for matters that are difficult to handle via chat or phone (such as exchanging documents, presenting evidence, and complex inquiries).
- Well-established support for Japanese users: Support, instructions, and manuals are provided in Japanese, making it easy to use even for those who are not confident in English.
- Wide response times: The support desk is also listed as open 24 hours a day, 5 days a week on weekdays, making it easy to accommodate overseas FX trading hours.
In other words, it can be said that there is a relatively reliable support system in place for “regular transactions,” “deposits and withdrawals,” “account settings,” “trouble handling,” and “various consultations.”
⚠️ Cautions and limitations — Things to keep in mind and don’t rely too much on it
However, this is not a “perfect support system,” and there are some points to note and limitations, as listed below.
- Phone support is international, with limited Japanese support — While there is an international hotline, it has been reported that English is the primary language, and phone support in Japanese is not always guaranteed.
- Be aware of support hours (chat/LINE only has limited hours) — Japanese live chat/LINE has set hours, such as “weekdays 8:00–22:00” and “weekends 9:00–13:00,” and outside of these hours, automated responses or email responses are the norm.
- Responses may take longer during busy periods or for complex issues — Responses to emails can take up to one business day, so for urgent matters, it is best to use chat or phone support.
- Some situations are difficult to resolve via chat/email alone — Withdrawal issues, complex technical issues, identity verification, and incomplete documentation require detailed communication and may require explanations and evidence.
🧰 Tips and recommended ways to use support
To make the most of XM’s support, here are some effective tips:
- Start with live chat. Ideal for urgent or casual inquiries.
- For complex or important inquiries, submit inquiries via email with supporting evidence—including screenshots, account numbers, and timestamps.
- Check Japanese support hours in advance—if contacting via chat or LINE, check the hours.
- If you need a phone call or callback, request it via chat or email—phone support is often provided on a case-by-case basis, so submit your request in advance.
- Keep logs and records of any issues you encounter—save transaction details, screenshots, transaction history, and communication history.
XM FAQ
We have compiled a list of frequently asked questions (FAQs) about XMTrading (XM) that beginners and users often have. It covers a wide range of topics, from before opening an account to everyday trading.
Q1. Can anyone open an XM account?
Anyone aged 18 or older who can submit identification documents is eligible. Residents of Japan can also open an account.
Q2. What documents are required to open an account?
Identification (driver’s license, passport, etc.)
Address verification document (utility bill receipt, resident registration, etc.)
Q3. How long does it take to open an account?
If all necessary documents are present, the review process usually takes between a few minutes and a few hours.
Q4. What is the minimum deposit amount?
It varies depending on the account type, but for Micro and Standard accounts, deposits start from around $5-10.
Q5. What deposit methods are available?
Domestic bank transfer, credit card/debit card, online wallet (bitwallet, STICPAY, etc.)
Q6. What should I do if I can’t withdraw funds?
Deposits will be refunded to your deposit method.
Profits will be withdrawn via domestic bank transfer.
Check your account balance and withdrawal rules, and if the issue persists, contact support.
Q7. Which should I choose: MT4 or MT5?
MT4: FX-focused, lightweight and stable.
MT5: FX + stock index and CFD support, future expandability.
Choose based on your trading style and the indicators you want to use.
Q8. Are scalping and automated trading available?
Yes. XM allows unlimited scalping and EA (automated trading).
Q9. What is the maximum leverage?
Up to 1,000x (subject to margin limitations).
Q10. Can I receive an account opening bonus?
Yes, if you meet the conditions, you will receive a ¥3,000 account opening bonus.
Q11. When will I receive deposit bonuses and promotions?
Campaign information is updated on the XM official website.
If you meet the conditions, you will automatically receive a bonus after depositing.
Q12. Are profits earned with XM subject to tax?
Yes, they are taxed as miscellaneous income. Salaried workers are required to file a tax return if their annual profits exceed ¥200,000.
Q13. Can losses be carried forward to the next year?
No, there is no loss carryover system for overseas FX.
Opening an account is free
Opening an account with XM is free. In addition, there are Islamic accounts, demo accounts, etc., so you can open an account according to your needs. You can also open multiple different accounts. There is a small amount of paperwork and screening, but it is quick, so you can trade within a few days at the earliest. You can trade major and minor currencies every week. Be sure to win in a short period of time. If you make a profit, you will need to pay taxes through your tax return, so be careful. There are many financial institutions that accept payments, and there is no suspicious image, so you can rest assured.
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