When you open an account with XM, each account is assigned a server. However, many people say that they forgot the server name. This article explains how to check the server name. In the worst case, you can also contact the support center.
The server number will be sent to you via email when you open an account.
Do you still have the email sent from XM when you opened your account? The server number is listed there. Please check your email. If you have the email below, you will know the server name. This information is the same whether it is a demo account or if you add or change an account. Once the setup is complete, you will receive an email from the management with all the details. The screen looks like the one below.
Check the server name on the member page
You can also check the server number on the official member page. After logging in to XM, expand the My Account Overview and the horizontal arrow on the left side of the account. An overview of each account number is written here. The server name is listed on the second line, so check it. If you have forgotten your password, reissue it. You can also click to check bonuses and leverage. If it is disabled, it cannot be used by new users.
Contact support center
If you still don’t know the answer, please ask the support center. If you don’t know the server name, you won’t be able to trade on MT4 or MT5. Please contact us by email at support@xmtrading.com. If you can log in to XM, live chat is faster. Normally, you can view the account in question and if there is a problem, please contact us from the icon on your My Page with your account number. You can also consult with your partner by tapping on the app.
Where are XM’s servers located?
XM is headquartered on the island of Cyprus in the Mediterranean Sea in Europe, and is licensed in the Seychelles, but its server center is located in London. Therefore, since the majority of XMTrading users are from Asia, it is possible that some delays may occur. When comparing companies, XM is quite stable. The situation is stable whether you are using a computer or a smartphone.
Possibility of account freezing
One of the reasons why you may not be able to use the XM server is that your account may have been frozen. You may have accidentally reset your account. There have also been cases where you applied to delete your account from the home page. If you cannot connect and see the latest content, we recommend contacting support. They will explain the cause of each issue in detail.
server down
XM has experienced server down times. However, during the Swiss franc shock, the economy recovered very quickly and trading was able to resume. When trading with XM, you don’t need to worry too much about server crashes. This may happen if it is not in a valid state. Also, please check your internet connection as there is a possibility that your account will be frozen due to line interruption or prohibited activities. Also take a look at our complete FAQ guide on the official website.
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