We will introduce the causes and solutions for not being able to log in with XM MT4/MT5 and XM apps. If you don’t know at least your ID, password, and server name in XM, various inconveniences will occur in terms of operation. Since the main reasons why you cannot log in with XM are limited, we will explain how to deal with them one by one.
Main reasons for not being able to log in with XM
The main reason for not being able to log in with XM is often a trivial mistake. I will list the reasons why you cannot log in one by one, so please check them. You may not be able to log in because the documents you submitted or settings were incorrect when you registered as a new official user. It is possible that you are using the wrong My Page screen operations or using the wrong platform. Please try asking the management.
Incorrect login information
The most common reason why you cannot log in to MT4/MT5 is that you have entered your login information incorrectly. To log in, you must match your login ID, password, and server name. If you cannot log in, please check if there are any errors in your account number, password, or server name. Please check the email that was sent when the account was opened.
account frozen
If your trading account is frozen by XMTrading, you will not be able to log in to MT4/MT5. XM accounts will be frozen if no transactions or deposits or withdrawals are made for a certain period of time. If it is frozen, you cannot do anything until XM unfreezes it, so you will not be able to log in to MT4. Therefore, please contact us at support@xmtrading.com to request the unfreeze. When an account is frozen, the latest status is an invalid account, so you cannot make deposits or withdrawals.
Mistaking MT4/MT5
I have selected either MT4/MT5 for my trading account. You cannot log into MT4 with your MT5 account number. When choosing between MT4 and MT5 when opening an XM account, you may have selected MT5 by mistake. If there is an error, it may be that the update has not been updated. Traders should install the correct version before using it.
Under maintenance
If XM is undergoing maintenance, you may not be able to log in. Maintenance is generally performed on Saturdays and Sundays. Please wait a while and try logging in again. If you can’t see the management page, can’t trade even though you have margin, or can’t see the currency pairs correctly, this may apply.
Communication state
You may not be able to log in due to a line outage. If you are unable to log in, please check if there are any problems with your internet connection. Another possibility is maintenance by the operating company. Examples of this include not being able to access or download charts.
Account not activated
You cannot log in if your XM account is not activated. Account activation refers to the state in which your identity and address have been verified at the time of account opening. Please use the form on the official website to complete the process by creating your own profile. You will not be able to trade products until a new target account has been created.
Accounts of different forex brokers
You cannot log in if you have a FX broker account other than XM. The smartphone version can be logged in with any FX account, but the PC version is MT4/MT5 exclusively for XM. How to use MT4/MT5 tools and solutions are the same for both computers and smartphone apps. Check your information now.
Outdated app version
If your MT4/MT5 app version is old, you may not be able to log in. For Android users, please update via the Play Store, and for iPhone users, please update via the App Store.
demo account expired
XM demo accounts will be closed after 90 days if there is no trading. If it is closed, it will be displayed as “Line unavailable” and you will need to apply for a demo account again. Also, if there is any unauthorized operation or if the account is dormant, you will not be able to trade normally.
![](https://i0.wp.com/www.worldforexintroduction.com/wp-content/uploads/2023/01/stock-trading-6525084_960_720.jpg?w=1276&ssl=1)
When you can’t solve
If you cannot resolve the issue, please contact the XMTrading support center. Multiple problems are likely to occur, such as account passwords, server downloads, and installation. If an “invalid account” message is displayed due to how to log in to a demo account, MT login, password, or even communication, the support center will tell you the solution.
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