Land-FX provides support via live chat and email on the official page. We also support various languages such as English and Japanese, and our support center will help you solve these problems, so please do not hesitate to contact us if you have any problems.
Features of the support center in Land-FX
Land-FX’s support center has the following features. Support can be received by logging in. You can receive a callback by providing your phone number, but generally support is not provided over the phone. Inquiries can also be made through the form with one click. By logging in to LandFX, you can inquire about information provided such as MT and swap points. New customers can receive investment-related posts for free by accessing the site.
Business Hours
Corporate offices are Vincent Grenadines’ companies, so there may be time zone differences. Customers can ask questions about the content of the system, such as markets, limited-time promotions, safety, terms of use, and the platform, but time adjustments may be required.
Saturdays and Sundays off
The support center is closed on Saturdays and Sundays. Basically, we can only respond on weekdays. Please also note that we may not be able to respond during Christmas, New Year’s holidays, Golden Week, and Obon holidays.
supported language
Currently, Land-FX supports 30 languages, including English and Japanese. You can also check the official website. Please refer to it when you start. If you register as a member, you can ask questions about the program, such as the web terminal and courses. Our staff will research and answer your questions in the partner’s language.
Translation software may be used depending on the time of day.
This will specifically be a live chat, but depending on the time of day, our staff may not be able to speak your language. In that case, we will use translation software, so it may be a little difficult to talk.
What are the ways to contact Land-FX?
How to contact Land-FX is as follows. If you ask a question, you will receive an immediate response. Live chat is available 24 hours a day. The Frequently Asked Questions (FAQ) is also available on the official website, so please check it at the same time as you register. If you wish, you can also contact us via the web form by clicking a button. The recommended contact method is live chat, which provides instant response.
| Time(Japan Time) | Response | |
| Live Chat | 11:00～17:00 | Immediately |
| 10:00～18:00 | Within 1 business day | |
| Web Form | 10:00～18:00 | Within 1 business day |
live chat
For live chat, first go to the official page. Chat is possible from the top right screen of the home page. By filling out the necessary information, you can start a conversation.
Source : https://www.land-fx.com/
If you would like to contact us via email, please use the contact information below. Please be sure to include your membership number in all inquiries.
| English | Japanese | |
| General Staff | help@land-fx.com | japan.support@land-fx.com |
| IB Partner | partners@land-fx.com | partners@land-fx.com |
| Deposits and Withdrawals | account@land-fx.com | japan.support@land-fx.com |
Web Form
You can send inquiries using the web form below. Please fill out the necessary information and send.
Source : https://www.land-fx.com/
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