This article explains the types of solutions that brokers offer when you are unable to make deposits (cryptocurrency, credit card, bank transfer) to FXGT, as well as the methods and causes. Even if you have opened an account, you may not be able to deposit money. If you are unable to deposit money, you will not be able to start trading. This article summarizes what to do in such a situation.
Solution for payment failure
Below are some patterns and solutions for when you cannot make a deposit. If you still don’t know, it is quicker to ask the support center, so please refer to the article below and contact the support center. If you choose a credit card or other option, you can deposit immediately by clicking. It will take time if you choose other methods. Customers can also add bonuses and campaigns to their wallet (ewallet) without any limit from the management home page. If your application is rejected from the first time, try contacting us even on weekends. You can ask questions at least until it is reflected.
Deposit rules
When making a deposit, you must follow the deposit rules. If you try to make a deposit without following these rules, it will be rejected and the deposit process will fail. With credit cards, there are many problems such as not being able to withdraw money even after a long time has passed, or the money not being reflected. Please check your history. There are rules for providing services, so log in and check them on your My Page. Please remember them to avoid risks, losses and burdens.
Deposit from the same person as the registered account holder
When depositing, you must deposit from a bank account, credit card, or online wallet account held in the same name as the registered account. If you do not follow this, it will be judged that the payment was made by someone else. The deposit will therefore be rejected.
Same method for deposits and withdrawals
For information, you may not care much about deposits, but deposits and withdrawals must be made using the same method. This is for the purpose of preventing money laundering. Also, only legal currencies such as USD, JPY, and EUR are supported.
Credit card, debit card payment
If you are paying by credit or debit card, you must first authenticate your card. If you try to make a deposit without authenticating, it will be rejected. Also, the only brands available are VISA, JCB, and Mastercard. However, it will take up to 30 minutes from instant, but it will definitely be reflected.
Deposit on weekends and holidays
In the case of bank transfers, the bank is closed on weekends and holidays, so the deposit process itself will not proceed. Transfers under other people’s names are also not allowed. Please wait at least until the next business day. On weekdays, in many cases, even if you use a different method, the credit will be reflected within 30 to 4 hours at most. In the case of Bitcoin and Ethereum, you can trade at any time if you set it up. If it is not fraudulent, you can use the margin from the first time and earn profits.
Wrong remittance network address
If you enter the wrong QR code or remittance network address on the screen page when remittance of virtual currency, the procedure will fail and you will not be able to make the payment and deposit. In the worst case, you may lose your remittance funds. By checking the input items again before remittance, input errors can be reduced. In addition to addresses, we also support BTC, ETH, XRP, USDT, ADA, etc., but remittances using unsupported coins are not possible.
Card company denial
In the case of credit cards and debit cards, the card company may refuse to transfer funds. If the card company does not approve the transfer, you will not be able to deposit funds. First, contact the card company and have them remove the block. Unlike banks, credit cards often only become noticeable after some time has passed. Be sure to check the history, whether you are using Visa or JCB. In either case, if your transfer is rejected with dollars, euros, or Japanese yen, try depositing cryptocurrency or other currency. Once you have made a deposit, you can immediately trade financial products.
deposit limit
If you use a credit or debit card, you will not be able to make a deposit if you exceed the deposit limit. This system also differs depending on the card company, so be sure to check your card company’s deposit limit in advance. Unlike banks, there are many cases where you don’t notice that your credit cards are not reflected in your account. If there is no response after a while, please check the history.
Expired credit card
Deposits cannot be made with expired credit/debit cards. If you are unable to make a deposit, it is a good idea to check the expiration date of your credit card. Also, please check if the security code is correct. In some cases, it may be your own mistake. Unlike banks, there are many cases where you don’t notice that your credit cards are not reflected in your account. If there is no response after a while, please check the history.
Minimum deposit amount
The minimum deposit amount varies depending on the deposit method. Please note that if the minimum deposit amount is not reached, your deposit will be refused. It’s a hassle, but even if you want to start with a small amount, you’ll need to deposit a little more. Check the price on the official website. Unlike banks, there are many cases where you don’t notice that your credit cards are not reflected in your account. If there is no response after a while, please check the history.
Insufficient funds
In the case of the sending card, Bitwallet or STICPAY, the usual balance may be insufficient and the deposit process may not be possible. In this case, of course, the deposit process cannot be done during business hours. Please take into account the transfer fee when making a payment. Incorrect account name and password are also not allowed. At the very least, if the bonus or credit is rejected and not reflected, there is no way to make a transaction from the first time.
Transfer code and transfer name
If paying by bank transfer, please be sure to add the transfer code and the name of the transfer holder in the payer’s name field in online banking, etc. If either of these is missing, the deposit process will stop. Please contact the support center to complete the payment. Similarly, if the name is incorrect, it will not be accepted. It is also not acceptable to have family members represent you. If you want to send money quickly, use a credit card.
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