Exness explains how to set up a password when you need it to log into your account in your personal area and you forget it. Unable to start trade. Users are also human, so they may forget things. If you have forgotten your password or want to change it, please refer to this article.
Login troubleshooting
Please refer to the article on the following page for details on troubles related to administrator login. You can log in by selecting the personal account number provided exclusively for members and entering your password and server. Investments in financial products and services are subject to restrictions such as maintenance time. We also hold a license from the Financial Services Agency, and we provide solid support should you have any questions, such as when you forget your password or make a mistake.
I forgot my password
If you have forgotten your password, try moving to the login screen. You can request a password reset by clicking “Forgot your password?” at the bottom of the sign-in screen. As a result, the password will be changed, but it can be reissued in the form of resetting.
You will be taken to the password reset screen. Enter the email address you used to register and check I’m not a robot. Then click continue. You will be sent a verification code that you will enter in the next step. Click Confirm.
Create a new password according to the requirements for a valid password. You are done.
transaction password
This is the password you use to log in to the terminal with your trading account, and I think you have set a different password than the one you used when logging in, so you will need to follow a different procedure. First, please log in to your personal area. In My Account, press the gear icon for any trading account and there should be “Change Password”.
Follow the rules below the pop-up window. Enter your password with 8 to 15 characters, including uppercase and lowercase letters, and a combination of numbers and letters. A 6-digit authentication code will be sent to you, so enter it to reset your password.
Notes on logging in
Please note that investors will not be able to successfully log in to Exness if any or all of the following conditions are met. There are many platforms in the industry, so there is a complete range of financial product brands. Transaction history can be downloaded and tax returns are also supported. A demo is also available, allowing you to practice on the financial markets without risk. You can easily trade using tools on both apps and PCs. We handle many products.
Freeze account
If you engage in prohibited activities or engage in nuisance activities, your account may be frozen. In this case, you will not be able to log in even if your ID and password are correct. Therefore, you must contact the support center and negotiate whether the account can be lifted. Of course, it is up to the management to decide whether or not the account can be lifted. It is important to operate safely and not do anything strange. This is a high-spec company, so make sure to use it properly according to your level.
account takeover
Exness also has a two-factor authentication feature, but many people find it troublesome and do not set it up. In that case, some people may have their accounts hijacked. In this case, we recommend that you contact the support center as soon as possible. You can change your account information in the personal area to enable two-factor authentication. Hijacking will affect withdrawals, receipt of campaigns, and trading such as CFDs. There is a risk of losing funds and personal information, so be sure to set it up appropriately according to the situation.
Delete account
If you have deleted your Exness account, you will naturally not be able to log in. All information you previously used has been deleted and you will no longer be able to log in to the same account. In that case, you will need to re-register, so please refer to the article below.
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