Exness requires a login ID and password to enter the personal area. This article explains MT4 and MT5 trading. Please keep this in mind, as it is absolutely necessary not only for opening an account, but also for actually trading.
Why can’t I log in?
If you are unable to access and log in even though you have opened an account, it may be due to the following reasons. If you don’t know, the quickest way is to ask the support center from the screen. Please refer to the article below. You can log in by clicking on the page on your computer or in the app. If you are opening a new account, you will need your account number, password, and server name. If you are unable to log in, there may be maintenance or a failure.
Wrong login information
Investors may have entered some of their login information incorrectly. If you are unsure whether your ID or password is incorrect, it is important to ask the service’s supporter center personally. It is also possible that you are confusing a demo account with a real account. Passwords can be reset automatically. Also, if you leave it unattended, it may become an archive.
Wrong server name for MT4/MT5 login
Exness will use MT4 or MT5. At that time, not only the ID and password, but also the server name will be required. There is a possibility that the server name is wrong, so let’s check it properly in your personal area. Please refer to the article below.
dormant account
There is a possibility that your account is considered dormant in the first place. If an opened account does not have any investments or transactions for more than 90 days, the platform will be archived and become dormant. In that case, you must reactivate and activate your account for the Service. As a workaround, members can try the operation and if an error occurs, they can easily solve the problem by clicking a button.
Internet environment
There may be a problem with your internet connection. In this case, check your internet connection, not your login information. Please check with your internet provider to ensure proper connection. In addition to internet connections, firewalls and anti-virus software may be blocking and making it impossible to trade. Make sure neither is blocking the connection.
account freeze
It is possible that your account has been frozen due to violation of a prohibited item or fraudulent activity. If you make a malicious trade, you will not be able to trade. Please refer to the article below for prohibited items. If you cannot access the dedicated screen and cannot sign in, there may be a restriction at the service level. In this case, you will need to negotiate with the management and get approval again; if that is not possible, you will not be able to use it and it will be terminated.
hacking
Your account may have been hacked. If you are unable to log in to your account, or if you are unable to log in to your account, please contact our support center. It is important that you respond as soon as possible. If you are not using the account, we recommend that you withdraw as much money as possible.
I forgot my ID and password
In the first place, if you forget your ID and password, you will not be able to log in. Be sure to keep a copy of this information, as you will need it. If you have forgotten it, the best solution is to contact the support center and have them help you.
Accounts not used
If you will not be trading with Exness for a while, we recommend that you withdraw your funds as much as possible. We cannot deny the possibility that a third party logs into your account while you leave it unattended. Money is very important, so if you don’t plan on using it, we recommend that you withdraw it as soon as possible.
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