FXGT has many ways to contact us, and we are available 24 hours a day via live chat, email, and tickets, which we will explain in this article. However, even if the brands are different, they are operated by the same group of companies, so the contact methods are the same. We have written an article about how to contact us and our response times.
Inquiry method
Contact methods and times are below. Many types of support are available. Our services are comprehensive and you will receive answers quickly. You can easily find out more about investment services and frequently asked questions. You can access it by posting from the inquiry screen on the official website.
| Inquiry method | Response time | reply time |
|---|---|---|
| ticket | 24 hours | Within 1 business day |
| live chat | 24 hours | immediate |
| 24 hours | Within 1 business day | |
| Inquiry form | 24 hours | Within 1 business day |
There are four main ways to contact us, and each method is different. There are multiple types of content to inquire about, and the staff will answer questions about tools such as MT and funding.
ticket
Tickets are a method of inquiry that can only be used by users who have actually created an account. They can also answer detailed questions that require member information. We recommend that you check the FAQ first before contacting us. We will explain how to contact us. First, please log in to My Page. When you log in, click the button that looks like a document in the upper right corner.
You can create an inquiry by pressing the button to create a ticket.
Please select an inquiry category.
The FAQ will be displayed, but if you can’t solve it after reading it, click it.
Done by submitting the content.
live chat
Live chat is a way to contact us even if you do not have an account. Available 24 hours a day, this is the fastest way to contact us. You can ask questions while explaining step by step in chat, so it’s easy to ask questions even if you can’t summarize them well in one sentence. Live chat is open on Saturdays, Sundays, and holidays, except for the year-end and New Year holidays. Inquiries can be made from the homepage. It is possible from the mark on the bottom right of the home.
Start by entering your name and email address. Click “Start Chat” to start chatting. After completing the inquiry, click the “Ξ” mark in the upper right and click “End chat”.
There is a way to contact us by email. In the case of e-mail, the response will be delayed, so if you don’t mind, please use it. Please send your questions to the email address below.
| FXGT | User : jpsupport@fxgt.com Affiliate : partners@fxgt.com |
Inquiry form
Finally, there is the contact form. This uses the inquiry form on each brand’s homepage. Go to the bottom of each homepage and click “Contact”. If you can’t find it, please contact us using the link below.
| FXGT | Contact |
Please fill in the required information and send.
Are you open on weekends and holidays?
Each brand is available even on Saturdays, Sundays, and holidays. However, business days become irregular during the Christmas and New Year holidays. Please check the website for business conditions during this period, as there may be days when it is not possible to respond. However, both methods are basically available 24 hours a day, 7 days a week.
Telephone correspondence
Both brands do not support phone calls. Therefore, live chat, email, etc. as mentioned above will be the main.
Do I need to open an account
An account may be required depending on the method of inquiry. Only the ticket-based inquiry method requires account opening, so if you do not have an account, please use live chat or email.
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