This article explains the necessary steps and settings if you forget your FXGT account official website My Page or MT membership password, as well as new ways to deal with the situation. If you have already opened an account, you can start trading by logging in to MT5. However, if you lose your ID or password at some point, you will not be able to trade. This article explains what to do in such a situation.
Information required for trading
In order to trade with FXGT, three pieces of information are absolutely required when logging in: MT account number, password, and server name. Without these, the transaction itself cannot be performed. What are the solutions if you lose your information, or even if it is lost? We present the solution below. To trade on MT4 or MT5, you need information whether it is live or demo.
MT4/MT5 account number confirmation
If you can log in to My Page, you will definitely be able to check your account number. First, please log in to My Page. From My Page, click “Trade Account” on the home screen. Of course, account opening must be completed, and it is important to complete authentication from the page. From there you can configure and check MT4 and MT5 tools.
It will be a list of trade account screens. Under the login item is the account number name. The 8-digit number is your MT5 account number. Remember. You can also check your MT5 account number in the email with the subject “About opening a new account” sent when you open an account.
MT4/MT5 account password confirmation
You can check your MT5 account password in the email with the subject “About opening a new account” sent when you open an account. Other than that, it is possible to check on the above screen. You can check it by clicking “Copy Password” from the button below the action.
Change MT4/MT5 account password
You can also change your MT5 account password. Go to the same trading account list as above. You can change it by clicking “Change Password” under the action button. Please note that the information is different for MT4 and MT5. Make sure you check and master how to log in to your MT account.
MT4/MT5 account server name confirmation
You can check the MT5 account server name in the email with the subject “About opening a new account” that is sent when you open an account. Other than that, you can check from My Page. Click “MT5 Download” from the home screen.
The download screen will appear. Check the server name on this screen.
account login
You will need your email address and password to log into your account. As expected, there may be no one who forgets the email address. If you forget your e-mail address, you may be able to solve the problem by contacting the support center.
If you have lost your password, first go to the login screen. On the login screen, there is a display saying “Forgot your password?”. You can issue a password bond by clicking here.
A password reset will be performed. A password reset will be sent to your registered email address, from which you can proceed with the password reset process.
Solution if you can’t log in
The above is the confirmation method, but if the member still cannot log in, we have summarized the details of the precautions and the countermeasures, so please explore the following possibilities. The condition is that identity verification has been completed on the official website. Normally, you log in and the MT4 and MT5 platforms are provided free of charge, and traders can use them as they like. We will look at the contents of the service from the official website later. All basic management is done on My Page. Currently, you can trade stocks and earn bonuses, but please understand that if you cannot operate it, you may end up with a loss.
account takeover
It is possible that your account has been hijacked and your password has been changed. In this case, we recommend that you contact the support center as soon as possible. You won’t know unless you contact support, so check as soon as possible. They are licensed by the Financial Services Agency and are a highly reliable company in this category. If your investment account assets are taken, immediately apply and contact them via the website. You can easily change your password again without any restrictions. If you cannot log in with your existing account and do not know it, send and set a new password.
account freeze
Your account may be frozen due to any violation. In this case, you will not be able to log in to metatrader or webtrader. If you remember anything about the prohibited items below, please ask the support center. If you cannot use MT4 or MT5, and cannot access or install files from the menu, this may apply to you. Also check the frequently asked questions and FAQs. Consider the risks later and avoid fraudulent procedures and methods. Leverage is high, so make sure to earn money in a legitimate way.
old version
If you cannot log in to MT5, the PC or app version of MT4 or MT5 may be outdated. If the version is not the latest, you may not be able to log in to your MT4 or MT5 account properly. First, update to the latest version. Then log in. The login information for the desired account for the web trader, MT4, or MT5 at the top is different. Investors should check the method before proceeding.
network failure
There may be a problem with the network you are currently using. In this case, you cannot log in because you are not connected to the Internet. Please check with your internet provider. In this case, you cannot log in and neither MT4 nor MT5 can be used in real life.
firewall, security software
Firewalls and security software may be interfering with connections to the homepage or apps. Please turn off the software and try logging in. If you cannot log in or use MT4 or MT5, this may apply. If you can’t log in to any of the mini, crypto max, standard, PRO, and ECN, you should suspect it.
server maintenance
The operator may be undergoing server maintenance, so you will not be able to log in or use MT4. In this case, there is nothing the user can do, so please wait until the maintenance is complete. Take a look at the official website from the sitemap tab. Further specific information and data may also be included.
コメント