There is a possibility that FXGT accounts may be frozen or become dormant during trading, so we will explain how to use them and the causes in this article. Forex companies often have terms of service in place to prevent users from engaging in malicious behavior, but some users do so, resulting in their accounts becoming dormant, or in the worst case scenario. may be frozen. In what cases is this the case?
FXGT Basic Information
| Operating company | GT Global Ltd. |
| Head office location | Republic of Seychelles |
| Financial services provided | FX, CFD (crude oil, gold, stock index, commodities, etc.), virtual currency trading, etc. |
| Leverage | FX currency pairs: up to 5,000x Cryptocurrency: up to 1,000x |
| Trading Platform | MetaTrader 4 (MT4) MetaTrader 5 (MT5) FXGT’s proprietary web |
| Account Type | Standard Account ECN/Pro Account Crypto Max |
| Bonus Promotions | New account opening Deposit bonuses and limited-time promotions |
| Financial License | Seychelles Financial Services Authority (FSA) Financial Services Commission of South Africa (FSCA) Vanuatu (FSC) |
| Safety and reliability | Separate management Partial compensation system and insurance enrollment |
| Stop loss and margin calls | No margin calls (negative balance requests) (zero cut) |
What is a Dormant Account at FXGT?
An FXGT dormant account is one that has not been used for a certain period of time, such as logging in or trading.
We’ve provided a clear explanation below. You can also view information from the home page. The same 30-day rule applies, so take advantage of cashback and bonuses to become more active.
What is a Dormant Account at FXGT?
Definition
At FXGT, an account is deemed “dormant” if there is no account activity, such as logins, trading (new or closed), or deposits or withdrawals, for a certain period of time (usually 90 days).
What happens when an account becomes dormant?
① Dormant account fees apply.
If there is a balance in the account.
A dormant account maintenance fee is deducted monthly.
If the balance reaches zero, the account is effectively suspended.
Note: Fees and terms are subject to change, so we recommend checking the FXGT official website for the latest information.
② Bonuses May Expire
Unused trading bonuses
Credit bonuses
These may be lost upon the account being declared dormant.
③ Trading is still possible (can be resumed).
Even if your account becomes dormant, you can reactivate it by logging in, making a deposit, and resuming trading.
How to Prevent Dormant Accounts
Perform one of the following actions regularly (within 90 days).
Log in to MT4/MT5
Make one small trade
Make a small deposit or withdrawal
👉 The key point is that even if you don’t trade, simply logging in can often prevent this.
Reasons for Dormant Accounts at FXGT
The main reason for an FXGT account to become inactive is complete inactivity.
Specific conditions and actions are summarized below for easy understanding. Violating terms and conditions or prohibited activities constitutes fraud and is at risk of being frozen. Please be aware of this. The same applies to the use of multiple accounts by the same person, and depending on the nature and history of the account, you may be asked for an explanation.
① No trading activity
If there are no new or settlement orders or other transactions executed for a long period of time (usually 90 days or more), the account is considered inactive.
② No login
Even if you have not logged in to MT4/MT5 or the FXGT member page, your account will be considered inactive.
👉 Logging in is also important as a minimum requirement for activity.
③ No deposits, withdrawals, or fund transfers
If there are no financial-related operations, such as those listed below, within 90 days, this can also be a cause of inactivity.
Deposit
Withdrawal
Fund transfers (between accounts)
*Even small amounts are OK. It will be recognized as inactivity.
④ Simply holding a position is not sufficient.
Important points:
Leaving a position open (without settling it)
→ As long as there are no trade orders or settlements, the account may be considered dormant.
→ While there may be exceptions, this is generally the case.
🕒 Dormancy Determination Period (Guideline)
At FXGT, the standard is that an account is considered dormant if there has been no activity for 90 days (3 months).
*Specifications are subject to change, so please refer to the official terms and conditions for the latest information.
🔁 Actions that are considered activity (and will avoid the dormancy check)
Any of the following will count as activity:
✅ Logging in to the member page (or MT4/MT5)
✅ Placing one or more buy/sell orders (new/closed)
✅ Depositing or withdrawing funds
✅ Transferring funds
❌ Actions that are not counted as activity
The following will not count as dormancy checks:
Simply opening a chart
Simply opening the order page
Setting an alert
*You must actually log in and place an order.
Impact and Risks of Dormant Accounts
This article provides an easy-to-understand explanation of the impact and risks of dormant accounts at FXGT, focusing only on practically important points. Cases where excessive scalping, automated trading, and hedging have been discovered, as well as cases where no trading has occurred for 30 days, pose a risk. Please note that you will no longer be able to receive various bonuses within the service. Losing access to major features will be a significant loss, so please be sure to check.
Major Impacts of Dormant Accounts
① Dormant Account Maintenance Fees Apply
An account is considered dormant if there is no activity for a certain period of time (approximately 90 days).
If there is a balance, a fee is automatically deducted each month.
Even if you are not trading, your balance will continue to decrease as long as there is one.
👉 If you leave your account unattended, there is a risk that your balance will drop to zero without you realizing it.
② Risk of Account Balance Effectively Erased
Fees continue to accrue as long as the balance remains.
The impact is greater for accounts with small amounts of capital or those intended for bonuses.
Example:
¥10,000 balance → Zero balance after a few months
→ No withdrawals or trading allowed.
③ Bonus/Credit Expiration
Once a dormant account is declared dormant,
Unused trading bonuses
Credit bonuses
may be immediately or sequentially lost.
👉 Bonuses that you had planned to use later are often completely invalidated.
④ Long-term neglect is often considered a management error.
The more difficult it is for those with multiple accounts to keep track of.
Important email notifications (such as changes to terms and fees) are easily overlooked.
As a result,
You may incur losses without being aware of rule changes.
You may be held responsible for your own actions.
⑤ You can reopen your account, but your losses will not be refunded.
Dormant accounts can be reactivated by logging in or depositing funds.
However,
Deducted fees
Expired bonuses
As a general rule, they will not be refunded.
Important Risks That Are Often Overlooked
🔸 Positions May Be Marked as Dormant
It’s easy to think that “holding” means “active,” but
Possibly, positions may be marked as dormant if there are no new orders, settlements, or logins.
👉 Be especially careful with long-term, unattended trades aimed at swaps.
How to Undormant an Account at FXGT
The process for undormant accounts at FXGT (returning them to active accounts) is simple. Even if your account has been declared dormant, you can quickly restore it to normal status by following the correct steps.
We’ve summarized the steps and important points below in an easy-to-understand manner. 👇 Please rest assured that you can undo the above steps using the mechanisms and functions of these programs. Be sure to understand the process thoroughly to avoid penalties.
✅ 1. Log in to FXGT
This is the most basic and effective method.
Member page (website)
MT4/MT5 platform
Either method is fine.
👉 In many cases, simply logging in will count as “active.”
✅ 2. Make a single trade
If you have a balance in your account, making a trade will definitely undormant your account.
New order
Closing order
Either method is fine.
📌 Trading will likely mark your account as “active,” and you will no longer be subject to fees.
✅ 3. Deposit or Withdraw
This also counts as activity.
Even small amounts are OK.
Transferring funds between accounts within FXGT may also be effective.
👉 Fund movement will wake up your dormant account.
✅ 4. Contact Support (Rare Cases)
In rare cases, system updates may be delayed. If this happens,
📩 Contact FXGT Support
→ Request dormancy reactivation
Support may manually reactivate your account.
※ Include your account ID and registration email address when contacting us for a faster response.
🔄 Tip: What constitutes activity?
The following actions are considered “activity” and will result in the dormant account being reactivated:
✅ Logging in
✅ Trading (buying, selling, settling)
✅ Deposits and withdrawals
✅ Transferring funds
※ Simply opening a chart or setting an alert may not be counted.
Measures to Prevent Dormant Accounts
Here are some measures to prevent dormant accounts at FXGT, ranked in order of “reliable,” “easy,” and “sustainable.” These are common questions, so please read them carefully. Beginners should use them as a reference when choosing a strategy that’s right for them. It’s important to learn now.
① Log in regularly (easiest)
Once every 90 days
Either the FXGT member page or MT4/MT5 is fine.
👉 This is the most cost-effective measure, as it can often be avoided simply by logging in, even without trading.
② Trade a small amount, just once.
Minimum lot size, such as 0.01 lots.
Immediate settlement is fine.
✔ Ensures “active” status is recognized.
✔ Effective for both waking and preventing dormancy.
③ Make small deposits and withdrawals.
Even a few hundred yen is fine.
Transferring funds between accounts can also be effective.
👉 An alternative for those who don’t want to trade.
④ Set a calendar reminder
Set your “FXGT login date”
Once every two months
📱 A smartphone reminder is sufficient.
⑤ Enable email notifications
Dormancy warning
Terms and conditions change
Fees-related information
👉 Overlooking this can easily lead to “dormancy without you realizing it.”
⑥ Zero out the balance of unused accounts
Withdraw the entire balance of any accounts you have no plans to trade with → Leave them alone
✔ No fees if the balance is zero
✔ No management stress
Since there is a possibility of deletion, even in real life
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